Operations

The Operations Monitoring Centre analyses the processes associated with the banks’ core business, encouraging the sharing of ideas and views among the heads of department on organisational, operational and technological topics and the sharing of success stories so as to identify opportunities for improvement.

The Operations Monitoring Centre analyses the processes associated with the banks’ core business, encouraging the sharing of ideas and views among the heads of department on organisational, operational and technological topics and the sharing of success stories so as to identify opportunities for improvement.

The activity makes progress with a methodological programme whose aim is to identify a shared Operations management dashboard model; a benchmark analysis is also conducted on certain specific back-office processes, gradually extending the perimeter of monitored processes.