The document analyzes the current state of the natural gas market in Italy and Europe, highlighting trends, opportunities, and challenges for large consumers, particularly in the tertiary sector. It discusses the evolution of supply contracts, focusing on fixed-price contracts and new contractual formulas linked to market references. The perceived service levels by banks in their relationships with energy suppliers are also examined, outlining necessary improvement areas for efficient gas utility management. Banks face issues with inaccurate consumption estimates and complexities in managing multisite contracts, requiring a flexible and proactive approach in negotiation and supply management.