The 9th Report of the Banking Back Office Observatory discusses the need for a transformation of back office into an operations model. It emphasizes the importance of Robotic Process Automation (RPA) to enhance the efficiency of banking processes. Banks must adopt an integrated approach, focusing on flexibility and speed in responding to customer requests, overcoming old rigid structures. Furthermore, the report analyzes specific processes such as collections and payments, fraud management, finance, and many others, gathering data on performance indicators and best practices in the banking sector.
