The 8th Report of the Banking Back Office Observatory, titled "Operations 4.0," explores themes of innovation, robotics, and processes in the transformation of banking operations. The report highlights forces for change, such as automation and the use of robotics to improve efficiency and quality. It also describes methodologies for analyzing back office processes, collects data on various types of banking operations, and analyzes their impact on performance. The summary considers variables such as costs, timing, and quality, presenting trends and benchmarks to guide banks toward innovation. Lastly, the report gathers insights from various banks to propose improvements and define work methodologies that enable the integration of innovations.
