The 7th Report of the Banking Back Office Observatory, October 2016, examines the evolution of banking operations and the changes brought about by digital transformation. It addresses themes such as operational efficiency, document management, and the importance of skills in the back office. The analysis is structured into several chapters, including an executive summary and a benchmark analysis on specific processes such as collections and payments. New technologies and work methodologies emerge as key elements for improving processes and customer assistance, while also highlighting organizational and cultural challenges to overcome in order to fully embrace digital transformation.
