The 6th Report of the Banking Back Office Observatory by ABI Lab, titled "Operations on the Road", presents an analysis of innovation, new service logics, and digital transformation in the banking sector. The report explores trends in the changing roles of back office operations, emphasizing the need to adapt to an evolving ecosystem while supporting the innovation of banking services. Topics covered include dematerialization, changing service models, operational efficiency, and performance measurement. The report highlights various back office processes such as check management, payments, and fraud management. The research is based on data and benchmarks of processes, contributing to clarifying challenges and opportunities in the sector.
