The 13th report of the Banking Operations Observatory explores strategies, industrialization, and business support in the banking sector, highlighting the importance of Operations as a value center. It discusses the need for proactive digital transformation, technological integration, and data governance. The document includes a comparative analysis of specific back office processes and defines best practices for the industrialization of Operations. Data on KPIs, efficiency, and direct costs for various banking processes, including check management, SEPA transfers, and remote account openings, are presented. Additionally, the report explores the significance of benchmarking to improve operations and resource management.
