Digital Banking

The Digital Banking Monitoring Centre studies digital channels, analysing trends in the range of services offered, technological developments, impacts and benefits for banks, the level of use and user behaviour.

The Digital Banking Monitoring Centre studies digital channels, analysing trends in the range of services offered, technological developments, impacts and benefits for banks, the level of use and user behaviour.

The Monitoring Centre keeps a very close eye on the Mobile channel and also carefully analyses the Internet channel. In addition, it monitors very carefully the issue of Digital Onboarding i.e. the remote procedures used to acquire prospective customers. One of the other areas under examination that is worth mentioning is the focus on the new frontier of account aggregation.

Methodological Partner: