Contact Center

The Bank Contact Centre Monitoring Centre, run in partnership with ABI, is an initiative dedicated to the telephone channel and the new media for interacting with customers.

The Bank Contact Centre Monitoring Centre, run in partnership with ABI, is an initiative dedicated to the telephone channel and the new media for interacting with customers.

It monitors the state-of-the-art in bank contact centres through a wide-ranging sector survey and fosters discussions among bank contact centre managers on organisational, operating and marketing issues. It also takes an in-depth look at the main technological innovations and the development of practices in bank-customer interaction.